For handbags and leather goods, we use Entrupy and Legit Grails. For all other product categories, authentication is performed through Legit Grails. The authentication fee is €25, and €125 for Hermès Kelly and Birkin bags. Authenticated ItemIf an item is confirmed as authentic, the order is shipped normally and the authentication certificate is available directly in your My Orders dashboard. "Unable to Verify" or "Not Supported" ResultIn some cases, during the authentication process with Entrupy or Legit Grails, the following results may appear: • "Unable to Verify" • "Not Supported" This does not mean that the item is counterfeit. It simply means that the authentication solution cannot confirm authenticity with sufficient certainty. This may happen for several reasons, including: • the item is not yet referenced in the database; • the model or material is not sufficiently represented in available references; • the item has been restored, repaired, or modified; • the product shows major wear or damage; • the serial number is missing or difficult to read; • special editions or atypical constructions; • image quality issues (lighting, angles, resolution); • the condition of the item prevents a reliable analysis; • or other technical limitations. Important: a "Not Supported" result is not a negative authentication result. It simply means that the tool used cannot provide a sufficiently reliable conclusion. Inconclusive AuthenticationIn this case the item is automatically escalated to: • a human inspection; • or a second level of verification by our internal expert team. Our experts will manually review the item and may issue a complimentary The Brand Collector (TBC) certificate. If the item is subsequently confirmed as authentic by our internal team: • the order will be shipped normally; • the TBC certificate will be provided by our customer service team; • any Entrupy / Legit Grails authentication fees will be refunded as store credit directly to your customer account, usable on a future order. Authentication performed directly by The Brand Collector is never charged. Non-Authentic ItemIf an item is identified as non-authentic, it will never be shipped and a refund will be processed in accordance with our refund policy.

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